Somehow I received a message that was six days old. Apparently, the system “knew” the message was late because there was also a message that it would not count towards my response rate. Had I known it would be an issue, I would have taken a screenshot. Well, it IS an issue, and customer service is effectively saying “too bad” -
I am trying to launch some new gigs and a Response Rate of six days is a deal-breaker.
How to escalate this issue and get it resolved?
Or since I am new, just shut down this account and create new account?