I have long been an advocate of Fiverr and what it offers and I am well aware of the terms of service, levels, response rates etc. However, to wake up this morning and find myself stripped of not one, but TWO levels overnight is a real kick in the teeth.
It has taken me 2 years to get where I am and my response rate dropped because I put out one request for an illustration job which attracted countless requests and some from spam sources. I just couldn’t keep on top of the messages that poured in for this one job. I won’t be posting one a request again, that’s for sure.
I feel sick to my stomach that something so silly can dismantle everything I’ve worked so hard to achieve and I know that I’ll be told “well, your response rate…”, but it is a flawed system if you maintain all your levels at 100% and then one thing screws you up for no fault of your own.
Sorry, but it’s so demoralizing.
Ticket has been answered;
Team Lead (Fiverr Customer Support)
Apr 15, 6:54 AM EDT
Thank you for contacting us about this issue. We’re sorry for the inconvenience caused and our technical team is aware of the issue and working on a quick resolution.
If you were promoted twice today, then the second promotion will be reverted back and your account will only receive one level promotion.
The same applies if you were demoted twice - the second demotion will be reverted back and the account will not have 2 demotions.
We appreciate your patience and understanding.