My honest opinion: I do not like the 5 star rating, 5 is too few because what is the difference between 3 and 4 or 4 and 5?
5 is perfect, nothing is perfect.
Actually, the system is based on 3 x 5 stars. The problem is that they are split so that communication is seen to be just as important as the product/service or whether the buyer will buy again or recommend.
Realistically, how much or how amazing can one’s communication be on a straightforward $5 order?
This means the average rating is only based on 33% of the actual quality delivered.
As to whether anything can be perfect, that’s an imperfect answer () - You are not being asked to judge whether the product/service was perfect. You are being asked to rate the service out of 5 for three different aspects.
- Happy with the product? Great - 5 stars
- Did they communicate sufficiently for the project? Great - 5 stars
- Would you recommend the service (seems redundant as you either will or wont based on the other two)? Anyway, all went well so you WOULD recommend it, even if you are not planning to do so in actuality.
- The product was not good enough - rate out of 5.
- Their communication was difficult to understand - rate out of 5 (of course, if you are both non-English/the same language speakers then you should account for that in your rating. ie. I can communicate extremely clearly but if someone only speaks Klingon then we will struggle to communicate which is not my fault.