I think cancellations will be a percentage of your overall orders, so as the number of sales drop, so does the number of cancellations. Misscrystal already knows this…for everyone else… every time you have a cancellation, it is an opportunity to tighten up your videos and descriptions to eliminate confusion. I changed mine 8 to 10 times. It is sometimes the customers fault, but most of the time, tighter descriptions will eliminate confusion.
It is very important to help keep people from cancelling. A cancelled order on Fiverr is a major hassle for the buyer. They are in a position to get frustrated and not use the site anymore. It is good that Fiverr is taking steps to make the sellers help carry that burden.
I am definitely for rate increases. Looking at your account, I have some ideas. I was wondering what the percentage of orders are repeat customers? You can private message me if that is better.
You will change your customer base when you move from $5. What you don’t want to do if quit services the $5.00 customers in hopes that you replace the sales with other $10 or $20 clients. It would be nice to transition. That is why I am wondering what the repeat business is.
You also have to consider the business that is on Fiverr. Is there buyers buying spells for $10.00 and $25.00. Successful gigs will prove that it works before you have to try it.
Anytime you can offer less at the $5.00 mark and then add add-ons that raise the price, it can raise your rates without raising the posted prices.