Fiverr Community Forum

Executive Assistant? Live chat option is here

I received this notification, half an hour ago.

Screen Shot 2020-09-15 at 4.06.37 PM

I clicked and nothing is happening. It is something related to customer support where we don’t have to wait for a long time for a reply. We can talk live to one of Fiverr’s customer representatives and solve our queries.
This is just a guess though.

Or I will be getting a Personal Assistant to help me manage my account.

Did anyone else receive it?

3 Likes

What level are you? Are you a pro seller?

2 Likes

Nope. Level 2. :slight_smile:

Hmm, interesting… Maybe something new that Fiverr is testing out? :thinking:

Switch to buyer mode and try again.

Still nothing, unfortunately. I think this is an upcoming feature of some type because I can see that they are tracking this notification like who clicked it and where it is clicked.

Screen Shot 2020-09-15 at 5.13.13 PM

The current destination in the above image only means from where I clicked it but it doesn’t show where will it go.

Same problem with me. Let’s see what is it when the will resolve it.

There’s your answer: Introducing Fiverr Business

Fiverr Business offers:

Executive assistants: Count on executive assistants to match your team with the perfect freelancer for your next project. They’re there to support any question, issue, or idea. Your team’s goals are their priority.

Could be pretty neat. I wonder whether we as sellers will see if we’ve been matched by an EA.

5 Likes

It’s all for the buyers not sellers.
I think we will receive messages and orders normally. We should get some indications that this is a order from a team who is working big here.

And Live Chat option is also available on the website but it’s for Buyers only, not sellers.

Screen Shot 2020-09-15 at 9.29.02 PM


Big News:

We will see an indication that it is an order from a business account. :slight_smile:

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We got a notice already before when an order was from a business account. What I was wondering was whether sellers will see if they have been recommended to the business account person by an Executive Assistant, or just that the order is from a business account, as before. But it’s not that important that I’d open a ticket for it, was just curious. We’ll see if we’ll get a notification like “You have been suggested to this business account by an EA, deliver your best work” or something soonish, I guess, or if it’s just the same business account banner as up to now:

It would be interesting to know, obviously, because a business account owner (who wasn’t your customer already anyway) might either have found you on their own, or been “matched” with you by an EA.

1 Like