In the last few weeks, I have canceled two orders that are worth over $90 in total.
I did that because the buyers were really odd and were spamming me with messages every second. Their English was really bad, they overused the words “Sir”, “Dear”, “My Love”. Allegedly they were based in the US. Also, they requested photos similar to “UBER”, “CocaCola” but hated the use of stock photos. Also, their names are Anglo-Saxon, they are all based in the US, and their profiles are relatively new.
In general, they ask me to create 100% unique stock photos by myself, ones that would look stunning and unique and “very exciting” and that would appeal with all genders, all races, but only two people to be used…
This was the case with both of them, they order, right after ordering they message me both in my inbox and on the order page that they have ordered and asked when I was supposed to deliver. I told them in 2-3 days. The very next day the contact me again asking for an update. I say that it would take from 2-3 days, and they just keep spamming with a lot of stuff.
From my experience, those kinds of buyers always ask for refunds, so now instead of working on those orders, I initiate refund right away. Am I doing it right?
What’s your opinion on this?
Oh, and did I mentioned. One of them used photo of a celebrity and the other one had a profile photo of Jesus.