The problem is not so much people leaving 4-stars. I don’t mind getting 4-stars. It is the fact that Level 2 is tied heavily to maintaining 4.5 stars which is the issue. When you offer cheaper work, it is HARDER to satisfy people. I could deliver a piece here and be told it is the WORST thing they buyer has ever read, which has happened. I then cancel the order and go to one of my clients who is also in that niche. She takes it off my hand and LOVES it for 10x the price.
If there is a heavy move towards encouraging people to leave whatever they want, then maintaining level 2 needs to go down to 4-stars, not 4.5. Maybe level 1 to 3.5.
Buyers right now are not understanding how anything more than 3 or so is negative. It is over the 60% mark. Why should that be a negative mark? They are more happy than not.
At least with the thumbs up and thumbs down you were happy or not happy. With this system, it is determining your level of happiness.
Also, I loathe that silly box that buyers can write hidden comments in that get sent to trust & safety. Twice I have been contacted via ticket saying I need to interact with buyers more. I even got a damn ‘account warning’ on a 5-star rated gig because I told the customer “I threw in a couple of hundred words on top to say sorry for the delay” and I got an account warning for bribery when the buyer put something like “was delayed, but very good service as gave me some extra words!”.
So, we are not just being rated on the star level, but those stupid comments.