Extended Absence


#1

I had to be away for several months due to unforeseen and demanding health issues. I live alone and had no one to monitor my Fiverr account, so several projects were marked incomplete. Prior to that I had and excellent rating, and I’m ready to jump back into the workforce. Because of the canceled projects, my rating dropped. Is there a way I can show documentation of my circumstances to regain my good standing?


#2

Send this question to Customer Support. I’ve also wondered what happens in an emergency when you can’t be at the computer and sales are piling up. There should be a plan in place somehow for such things.

Please let us know what they say.


#3

Will do; thanks.


#4

Yeah I agree. Get in contact with customer support and tell them the situation. Surely they’ll understand if you were unable to complete orders because you were sick.


#5

Support said they made a one-time exception for the ratings, but cancellation rate and delivered on time aren’t changed. I think that’s very fair.