I have a question/rant: I’ve been away from Fiverr for some time and I can see a lot of things have changed around here. I just had to deal with the new resolution centre and I can’t figure out how it’s supposed to work - I mean, how it’s supposed to be protecting the sellers rather than being another feature that disrupts our work.
I had a client place an order without providing the necessary info. Upon getting in touch, they promised to get back to me by the end of the day, which they didn’t; two days passed, two messages on my part, again, without a response. With 20 hours ahead of the deadline, I submitted an extension of deadline request through the resolution centre.
You’d think that the request will automatically stop the clock, at least until the buyer responds, right? Cause otherwise, if you’re dealing with someone who just forgot they placed an order and disappeared, the order will be marked as late even though it’s not the seller’s fault, right?
Well, no. Clock was still ticking, buyer was still not responding, and when I got in touch with CS, their answer was to suggest filing for extension of deadline (???). After a day of back-and-forth, they suggested they’d cancel the order without it affecting my rating buut…
As it turns out, my “delivered on time” rating is now 93%. The only order not delivered hours in advance of the deadline was the one above. Is the ‘extension of deadline’ feature supposed to stop the clock and if so, is it worth reporting the bug to the CS?
And if not, how is this new feature supposed to help us, sellers? I mean, I’ll need to extend the deadline only if a buyer has failed to provide me with all the necessary information upon placement of the order. If they’re not responding to my messages, they’re not going to respond to the request either, right? Is it me that just can’t understand how this supposedly amazing new feature works?