Fiverr Community Forum

Extra Fast Add On Charge NOT SHOWING in Earnings Page

I had a customer that chose the “Extra Fast” option for a package she purchased.

Order was made Sept. 10th and I was able to deliver by Sept. 14th. Order was confirmed complete by the 15th.

Today, Sept 17th, I log in and check my earnings page and it doesn’t show the charge for the extra fast service she added to her package. What should I do? I already sent a request for help in Fiverr Help. Has this happened to anyone?

Thank you in advance!

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It’s there, just that the price is not combine into 1. The “extra fast” price is either below or on top of your original price .
Not sure if you are able to get it.

Hi! It’s not either on top or below the package price that was ordered.

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@ze_blender3d Hi! It’s not either on top or below the package price that was ordered.

Possible to share with us some images?
Or just wait for CS

@ze_blender3d

@ze_blender3d its the one on the very top ($48 pending for Sept 29th) The one below is from a different customer :slight_smile:

I think you have checked before, but just want to ask
What is your original package price without the extra fast charge

$50, $48 with the Fiverr charge

Hi @djdesvn,

The pending $48 is correct.

I went to check your Gig and I see you charge +$10 for extra fast.

If you go to the order page, you’ll see that the total amount shown for that order is $60: $50 for the regular price plus $10 for the fast delivery.

1 Like

Wouldn’t it be $40? Fiverr takes a 20% cut.

Oh, right Fiverr gets 20%

I get it now. Thank you so much!

@maitasun thank you i didn’t think of this. I assumed it would have showed separate and i forgot that the cut was 20% Thank you so much!

1 Like

You’re most welcome, @djdesvn! :slightly_smiling_face: