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Extras No Longer are Displayed?

misscrystal

By misscrystal
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misscrystal Grand Master

misscrystal

Posted
Posted

I wanted to change some of my gig extras and see that we now put titles and only the titles show to potential buyers unless they hover the mouse over the question mark.
Is this a bug? :-\

Surely fiverr wants to make it easy for potential buyers to see our extras, not add a block to that?

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cyaxrex Proficient

cyaxrex

Posted
Posted

I’ve noticed the same thing. It has caused me a couple of problems as it’s very easy to miss it when someone orders an extra but you don’t immediately notice it. As far as I’m aware, though, it’s not a bug, just part of all the recent changes.

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spokesman_mark Newbie

spokesman_mark

Posted
Posted

I reported this problem and was put in touch with a team lead. I expressed the need for customers to be able to see my extras. This was her response:

"I see what you mean, and I have forwarded your request as a suggestion for our product manager to consider for a future improvement to the site.

Please let me know if there is anything else I can assist you with."

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videosmaker24 Newbie

videosmaker24

Posted
Posted

Hi, I got the same problem but I didn’t realize it until I got an order. I had Full HD video as an (auto) extra but it didn’t display first so I had to add it manually now. 😦
Now I’m thinking what do I do to this order. Customer will confuse If I say it now, Any suggestions?

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emmaki Grand Master

emmaki

Posted
Posted

I am just about ready to migrate to packages and I’m disconcerted by the lack of extras… I’ll put one of my poorly-performing gigs on the block first. In the writing category you can have some snazzy word calculator (on top of whichever package deal–you set $x per y words on top of the count that’s included in the package). My concern here is that quite a lot of people have no idea how many words they want. Obviously, there’s room for abuse there in that I can craftily add adverbs and adjectives to everything to fluff it up. I’m not going to, obviously, but there has to be a better way.

There’s not much point talking to CS about it, they’re here to mediate issues not fix slightly shit updates to policy.

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misscrystal Grand Master

misscrystal

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One of my many concerns with the packages is that the fiverr search engine seems to ignore them and they do not get indexed well in the listings.
It works much better for writers however than for my category which has unique one of a kind gigs.

I think packages were added to up the price for all the sellers who were mainly selling $5 gigs too much without extras. And it does help some buyers decide what to get for things that are already known and don’t need descriptions.

I have seen some sellers simply stop editing their gigs forever so they can avoid the packages.

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jamesbulls Apprentice

jamesbulls

Posted
Posted

Whoever’s in charge of the gig extra interface is having some problems. Something else you’ll notice is that it’s now no longer possible to offer a gig extra without adding at least 1 day to the delivery time. Bah… I contacted customer support and they said that they’re aware of the problem and are working to fix it.

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