First of all, I hope everyone’s doing okay!
So…I’m currently dealing with an extremely rude and conceited buyer whose latest message informed me that my work was “disappointing, given the price”. “The price” was extremely low by the way, and I did work hard (I’ll explain the details in a second, pls bear with me). As you can imagine, I’m honestly having trouble resisting the urge to fire off a biting reply, so, instead of responding immediately, I’m gonna ask for advice here (or ya know, rant ).
This guy first contacted me five months ago asking about a series of articles he wanted me to translate, saying he needed “the best quality”, and demanding that I translate a LONG paragraph FOR FREE so that he could “assess my skills”. I clearly refused, because, let’s face it, I charge next to nothing for what I do, so I’m not gonna get scammed on top of that. He replied saying that since he has no way of knowing if I’m competent or not, he is not interested. Good riddance.
A few days later he shows up again (yes, my bad, I shouldn’t have replied at all) saying he wants me to translate an article, he asks for the price, doesn’t complain about it (and had previously told me that “the price is not a problem”). He also, probably thinking I am completely incompetent, asks me if I KNOW WHAT A KEYWORD IS AND HOW TO WORK WITH THEM. Yes, I know what a keyword is. I work with them. He is being EXTREMELY condescending and borderline rude the whole time.
I explain that I don’t translate for free, but that he can read all the positive reviews on my page (and I’ve only ever gotten 5 star reviews, that’s why I’m so upset), that I have worked with the same kind of content before (it’s tourism and advertisement), and I know how to handle it (I resisted the urge to scream and kept it very polite when…), he said “alright, anyway I think that these reviews are worth very little” (then why the - are you here? To pay as little as you can to get what you want. Alright, as always. Anyway.)
I do the job in 2 days instead of 5, deliver, he immediately “asks for a revision” even though he has NO revisions available BEFORE he even reads the document, saying he will “review it and get back to me”. He takes 2 days and a half to do so, then comes back to tell me, and writes this, and I quote:
"Hello, translation reviewed, honestly, I expected a much higher quality given the cost. I still accept the order but I am a little disappointed. Anyway, send me the file again and we’ll close the matter on that."
Let’s point out that he paid 35 dollars. As we all know that means I get 30 from Fiverr before taxes. So, I’m getting less than 30 dollars to translate an article that took me nearly SIX hours to finish, because I triple checked everything, and made sure to translate in an effective way since the content is promoting some bike tour. Tourism and advertisement always take a long time and require serious skills imo, and I’ve worked with this kind of content many times before and done a great job (according to the clients), but ANYWAY. All the energy and time I put into this gets me…some uncalled-for comments that are very hard to swallow, and he will probably leave a bad review no matter what I do next.
I’m not gonna lie, I’m SO tempted to just tell him to…, BUT we all deal with these HERCULEAN clients (as another seller once said), and that’s why I’m winding down and asking you all for advice.
I’m aware that CS probably won’t do anything. I don’t really have a choice here but take whatever review Mr. Entitled leaves. I’m not trying to brag, but I AM good at what I do, I got a degree, I have experience, I did my research, and I definitely DID deliver a translation that is worth much more than that, and that deserves more that a sh- comment and a “Given the price, I’m disappointed”.
I know I should wait, calm down, ask him what the problem was (probably that I didn’t want to work for free, honestly), and …a…polo…gize…since he’s not satisfied with my work?..oh that’s gonna be a hard pill to swallow…I realize I should be calm and polite, but all I wanna do right now is tell him to…well, you can imagine. I DON’T WANT to apologize for doing my job right.
So, thank you if you’re still reading and for bearing with me, and sorry for such a long rant. The question is: should I just re-deliver without saying anything, or write the “calm and polite” version of my comment and see what he does? What do I do if(when) he leaves a bad review?
Is it even worth contacting CS, since they’re most likely not gonna help me? There SHOULD be a ban option or a way for sellers not to get treated like this. I understand we need to be civil and level headed even when our clients are NOT, but we’re human too, we do get upset when we’re treated like this.
Please, if you have a few minutes, let me know what you think about this whole situation. I could really use some advice here.
Thank you so much and my thoughts are with all my fellow sellers who are currently dealing with not only a pandemic, but also these herculean buyers.
Stay safe everyone, and thanks for reading.