I am not sure about other sellers, but I have had a sharp decline in new customer messages to my inbox in the last month(s). I get messages from repeat customers all the time. However, I have not had a new customer send me a message in the last 2 weeks.
2 weeks ago, a new customer sent me a message to my inbox with the word, “Hi.” The same customer then placed an order through my gig about 2 minutes later. I made a mistake. I did not respond to the customer’s original “Hi” in my inbox. I started and kept all communication in the order page. Because of my mistake, I was penalized in my in my Response Rate. I figured I was ok until recently.
The problem is this… I haven’t received any new messages. My rate will continue to drop, and drop. The response rate calculates all of your new messages received in the last 60 days. If my last message was 2 weeks ago, and I made a mistake and missed it… I will have no choice but to wait for more messages in hopes that I will not be demoted.
During this same time I have received about 30 orders from new customers that use the order to message me. Unfortunately, the system will only calculate customers that send you a message via inbox. I know I made a mistake, and missed the message. It stinks that I can’t do anything but hope.