I just had a buyer pretend to want a custom gig. I began working on the gig with the minimal amount of information that the buyer gave me. I reached out to him (or her) to request additional information, and he (or she) seemed genuinely apologetic for being slow to respond and promised to send the information today. The buyer’s communications were professionally appropriate. Unfortunately, the buyer never sent the promised information, but instead sent two, short, extremely profane messages. The order was almost immediately cancelled by Fiverr Support.
There is no dispute resolution option for this order. I want to use this option to tell Support that I believe that this buyer set out to tank my rating, and likely, never intended to receive a completed project. Despite that I began working on the gig, all funds have been returned to the buyer and my completion rate immediately decreased. I’m beginning to feel as if some “buyers” are intentionally trying to tank the ratings of excellent sellers, which in turn, decreases the number of impressions that we receive, and of course, the number of sales.
Has anyone experienced this? It has happened to me twice now.
I believe that Fiverr should investigate to see if the IP matches that of a seller and if it is, ban that seller’s IP address from the platform.