- EDITED*I recently completed an order with a lovely client who was very excited about her short story/poem book. She wanted it converted to an audiobook, so I happily assisted her in doing so. She wrote the poems herself, but hired a ghost writer from Fiverr to assist with the short stories. The book was already listed for sale online and as she was compiling the audiobook files, it was brought to her attention that ALL of the short stories she had purchased from the ghost writer were stollen, i.e; not original work. She is devastated, as this was her FIRST purchase from Fiverr and needless to say, has left a very bad impression about Fiverr as a reliable marketplace for this, and other services. She has now had to remove her book from all platforms, and basically start over. I suggested she reach out to Fiverr Support and make a complaint but the seller…is no longer active. Their account is GONE!
My question is, does Fiverr Support, veteran sellers, or just those who are REAL and take their businesses seriously have any suggestions for how clients can weed through the mess?
There are tons of scam artist sellers, passing themselves off as legitimate artists, only to leave people running for the hills and opting not to use Fiverr altogether. I had to convince her that not all sellers (who offer writing services) are this way and suggested a few merchants I know are legit, but it doesn’t help that she now has to shell out more money to solve a problem/provide a solution Fiverr was supposed to provide in the first place!
Why doesn’t Fiverr have a vetting process in place to weed out trash sellers/merchants? It’s not enough to have a stellar delivery rate, response rate, or low amount of cancelled orders.
I once had a guy reach out for an audiobook, and among his many questions, ask me A SERIES OF QUESTIONS ABOUT MY ETHNICITY AND BACKGROUND to which I was sort of offended! I explained to him that I take my craft VERY seriously and provided a slew of references, links to my work, etc. He went on to explain that he has ordered from Fiverr in the past and when he thought he was getting a PROFESSIONAL, it was A BLATANT SCAMMER WHONDIDNT POSSESS THE SKILLSET THEY WERE ADVERTISING ON THEIR GIG/PROFILE. VERY MISLEADING. He was mortified and mislead, as the profile, the photo, and the samples included on the profile were all convincing! He had no reason to believe otherwise, having taken the seller at face value! He apologized to me as he didn’t intended to offend, but his experience, much like my most recent client is all too common. I offered him a real time sample, reading our convo back to him just to prove I was legit. I shouldn’t have to do that!
I too, have been burned by fake Fiverr merchants with fake reviews and not even sup-par service. I found a gig offering legit IG growth, I messaged the merchant before purchasing, asked about their process, was told they create a formula for hashtags, to help grow your following and provide a process through which to test what is working/not. I was specific in stating I didn’t want a slew of ghost followers and was assured. The rating and reviews supported the sellers claims and I thought, why not?
I ended up with over 1,000 ghost followers! When I went back to Fiverr to complain, I couldn’t contact her. She wouldn’t respond and shortly after, her profile was gone. NOTHING screams unprofessional like an IG business page with over 1,000 followers but an average of five “likes” per post!
What can be done about it?
We are all competing in our niche for sales, how many viable sales are being lost to scammers and people who are not genuine professionals?
I take my craft seriously. THIS IS MY DAY JOB, I dont’ have a 9-5. Between Fiverr and other platforms, this is it fir me. So it pains me to see that real people are being taken advantage of and I wonder, how often? Fiverr is now public, people are actively INVESTING in this platform, and for good reason. We have to find a way to get rid of the joke accounts/sellers and/or create a more stringent vetting processes for those looking to offer services on Fiverr.
I mean think about it, right now, ANYONE can create an account on Fiverr as a merchant and offer…well, ANYTHING! This has to change, guys.