“Fake views and subs” isn’t aligned with Fiverr’s terms, or?
I’ve recently had someone order “fake stuff” directly without consulting with me first.
I asked support to cancel for me on grounds of the fake stuff obviously both being against the law (at least in my country, and probably in the buyer’s too) and Fiverr’s (and 99.99% against the third party’s they’d have used the delivery for, my estimate without having read those terms, based on experience) terms and out of the scope of my gig (obviously, I don’t offer any “fake stuff” in my Gig).
They agreed with me and cancelled, my completion rate didn’t drop, and this wasn’t the first such case.
Of course, I wouldn’t waste their time if it was something on my side and just cancel myself, but as long as the “DIY cancellation system” doesn’t catch things like “buyer ordered something that’s against ToS/my country’s law/…”, and funnels that in a way it doesn’t harm the seller, I feel it’s just fine to make use of support, plus, if I’d just cancel, the buyer could go to the next seller, and Fiverr wouldn’t be aware of those buyers ordering things that are against their terms/ethics. Like this, they are aware and can react as they see fit.
I’m not sure why so many people simply cancel orders that are against ToS themselves and take the hit, as long as they don’t invite orders that are against ToS in their Gigs.
It’s worth a try to cancel through support in those cases, it’s not a seller’s fault if people order things that clearly are against Fiverr’s ToS or ethical guidelines, a third party’s ToS (wherever they’d want those fake views and subs), or even against the law (which automatically makes it be against Fiverr’s ToS, too, if I’m not mistaken) if they don’t offer anything like that in their Gig.