Hello Fiverr fellows
Firstly I’d love to say thank you, the Fiverr team, as I see that you really turned a lot of items on our “wish list” come true on Fiverr site, like Colloration tool app, the Message manager app, etc. Those really help our experience a lot.
I’m writing this to suggest a new feature for sellers’ gigs: The (conditional) button that can toggle on/off to require/not require buyer to contact first before they proceed ordering. I’ve been here many years working, and with my friends too, and we see that by ordering a service without any communication at first could potentially cause many problems for both buyers and sellers.
Why this button:
- Both parties should be on the same page before staring the job in order to achieve the best outcome for buyer.
- Sometimes the job requires a custom quotation. The price could be higher or lower than the basic 3 packages. If it’s higher we can proceed to have additional budget, but what if it’s lower price - it’s not fair for this buyer, or both parties have to cancel and place another order.
- Theoratically, buyer would read all things on a gig before proceed ordering. But in reality, a few buyer wouldn’t do that. Some buyers even order a wrong category gig and cancel. The result: mutual cancellation, then hurt seller completion rate stat. It’s not fair for such stats affection
Why there is the OFF mode for this button: Because of the nature of each service. While custom work service sellers may prefer the ON mode, other sellers who sell digital products prioritize seamlessly service for their buyer and will prefer OFF.
Additional suggestion supporting the button - Condition: If all sellers can use the ON feature, it can affect our marketplace negatively, because some people who are doing this as part-time job may have a very slow response time. So I suggest that if this button ever come true, it’s only available for sellers with good service and good quick response time.