My workload has significantly increased during the last 2-3 months so I decided to put together a small team. Now, there are various places where you can find WP developers. There are Facebook groups, freelance platforms, forums etc. So I decided to start with freelance platforms Fiverr, UW and a few others that I can’t name here
After 3 days of intensive vetting & interviews I have to admit Fiverr was the most difficult platform to work with as a buyer. I know it works great for some categories, but hiring developers for WP projects is a nightmare.
Keyword search is very limited
Fiverr shows you only the gigs that have the exact keywords in the gig title. What you write in your gig description doesn’t mean anything. WTH?
For example, if I’m looking for Divi specialist then you have to write the word Divi in your gig title. So talented developers who work on multiple themes have to create a separate gig for every theme, otherwise you won’t show up. Listing them in the description doesn’t help with search.
And god forbid if the buyer types in “Divi specialist”. You won’t show up at all because both keywords have to be in the gig title. “Divi expert” gives you better results, but let’s face it, most sellers here call themselves experts after watching a couple of YouTube videos.
On other platforms it’s enough to write the word Divi and I get all the developers who have mentioned the theme anywhere on their profile. It doesn’t have to be in the title.
Buyers request section is a joke
I know most of you will say that look for your own developer from the search. Well, this means I have to send my project details to 10-20 candidates and see if they are even available or can they do the job. For example, I sent my last job details to 8 people and 6 of them replied that they are either too busy or not qualified. Maybe my vetting process is not perfect, but I didn’t only waste my time, I also took time out of the sellers’ busy schedule by knocking on random doors.
It would be so much easier to post the job details and sellers who find that they have the time & skills will bid on it. I know BR was an afterthought for Fiverr and this is not their bread and butter, but if other sites can purely survive on bidding systems then why can’t Fiverr put some effort into it. There has to be a business case there.
UW is not perfect, but they have a pretty good system and even though it’s not perfect it definitely proves that you can filter the requests and remove ridiculous offers.
Only the PROs get the advanced portfolio while on other platforms you don’t have to be in the 1% to properly display your work. On other platforms sellers can upload their work and write a short summary what they did on the project, what were the requirements etc.
There’s no proper interview process
TOS says that you can use Skype if it’s needed for your service, but most sellers are still so afraid to use it that they decline interviews & weekly check-in calls.
If I want to hire someone for a project that lasts 2-3 months then I need to do a proper interview with the qualified candidates. One might argue that it’s redundant and time consuming, but I’m not talking about $5 gigs here. I’m talking about hiring a person for a couple of months or even more.
Sure, I can do a test job and I will do it anyway, but sending messages back & forth is just painful. As a seller I use Skype all the time for business discovery, screen sharing etc. I provide a service and talking to my clients is part of it, but not all sellers do that. It’s not because they don’t want to, they are just so afraid.
Even asking for CS doesn’t mean much because one agent says you can’t and the other says you can. If other platforms freely allow using Skype then why is Fiverr so paranoid of losing buyers?
There are no recurring payments
I have some clients who need monthly maintenance work. It’s a rather mundane work so I would like to outsource it. The whole point is to give it to someone else so I don’t have to worry about it.
Why in the world do I have to go through the full payment & approval process every time? And it’s not like I can hire someone for more than 30 days. Getting repeat customers and keeping them by reducing the effort should be Fiverr’s top priority.
PS. I found a platform where they have a really good pricing system
All developers will bid on your project and the price will be the average. So basically the seller community will decide what your project is worth. They exclude the extremes of course.
Anyway, thanks for reading this rant. I know it won’t go far, but at least it helped me vent my frustration as a buyer
WP developers - > Fiverr is a good place to get your feet wet, but it’s not made for bigger & long term projects. Make sure you don’t tie yourself to just one platform