Let’s be fair.
20% of every single order is a LOAD of money. From me alone, they made $7200 this year. From my partner, they’ve made that much as well. And we’re only two of their freelancers.
If they implemented some features, I’d agree that they need more money. A great one would be not dinging someone for a mutual cancellation. I used to have a job that was reasonably priced but it got abused, causing me to nearly lose my level two status because they asked for something I didn’t do (think asking me to translate French when I advertise Spanish only).
Yes, they have costs. But double dipping is rough. And the buyers who are using this for bulk are in a tough spot. If they don’t need 10 jobs a month, then they’re going to get dinged in a pretty major way.
So I see why people are unhappy. Additional fees need strong explanation and they need buy in. Stealth adding them doesn’t help. And who has to deal with the response? The sellers. Because honestly, they’re the face of Fiverr (otherwise, why would a new seller have a message on my screen stating to do them right to make sure they have a great experience?)