Hi folks, earlier today I sent the following email to my contacts in Fiverr to request they pass our concerns on to the product development team.
Following our email exchange yesterday regarding changes to Fiverr, I just wanted to pass on some forum feedback on three issues which are currently causing concern. The first of these you will definitely be familiar with, the other two I will provide some context.
The first issue is order cancellation and impact on analytics and levels, when the order cancellation was not the seller’s fault. Examples might include ordering the wrong gig, not providing enough detail, etc. I know this has been talked about a lot, but I would say it is probably the single biggest order-related issue that sellers have with the platform right now. I know it’s a difficult problem to solve, but if there were a good solution I think that would create a lot of goodwill from sellers.
The second issue is sellers needing to close orders manually once they are completed, rather than them closing automatically after three days. I think this is currently in beta / test, but having to go in and close orders ourselves feels like unnecessary administrative overhead. There also seem to be some more general concerns about how orders are now delivered / closed, and notifications to buyers. Might be worth looking at any changes being made to that process.
The third issue is about reviewing requirements and letting the buyer know we have everything we need. I think this is a great idea in principle (it is something many of us did before it being mandated), but the implementation could be smoother. Firstly, the system sends a notification about receiving the order, and just ten minutes later tells us to go back to the buyer - notifications that fast, especially for sellers with lots of orders, could quickly clog up notifications. Secondly, the system only allows you to send one of two pre-written responses, rather than our own quick responses. Giving the ability to use quick responses there would be great. (Note, this may have changed as I haven’t delivered an order in a little while, and one forum user said they could now use quick responses there.)
Just wanted to let you all know.