I am selling on this website since 2013. Have more than 3000 positive reviews BUT yesterday i recived my first 1 star rating on one of my gigs (also it was a $5 order). My gig provides modifications obviously but a buyer just added the feedback - no message, no modification, no nothing. His argument was that i used a script font…and that is a lie, because when i delivered i even gaved him 2 options for the font. I sent him 4 messages asking him what’s wrong, how can we resolve the issue , that i am more than happy to work more on the design …BUT NO ANSWER (and he was online all this time.)
BUT WAIT there is more! I sent a ticket to Customer Support and they said they can not help. No solid argument, no nothing.
So i think this website is out of control and there is absolutely NO PROTECTION FOR SELLERS! If you want to ruin someones life work just order $5 on his gigs and add 1 star reviews - untill you ruin it (nobody will ask you why, or do somehting about it)!
THANK YOU VERY MUCH FIVERR…i dont know why you charge those %20 for, and keep saying that it’s safe for us to do business here, because it is not (it is also true that there was a time when CS was really helping but now…)