UPDATE: Support has replied asking me for all cancelled order #'s so they can look into it. I sent them over. Every one of them has the buyer stating on the reply that they ordered in error… Let’s hope support does something.
UPDATE: Support said there was nothing they could do.
Voice over artist here. 8 year member on fiverr, Top Rated Seller since 2012 … until this morning.
Well, I had a slow month - had 6 orders placed by buyers who did not pay the correct amount (one sent me several pages of scripts and only paid $5 and didn’t want to pay more) and the others sent me pornographic material I will not record. This made my rating go from 100% completion to 89%… WHAM! Just like that.
I asked Fiverr support on 3 separate occasions over the past few weeks if those orders placed in error because buyers didn’t read my description or sent me things I wouldn’t do would make me lose my rank and they replied (QUOTED FROM THREE SUPPORT MESSAGES):
(Jan 23rd, Feb 1st, Feb 7th) All different reps.
“Fraudulent orders and orders that we have determined to be placed in error, will not be considered in the automatic demotion/promotion, however will remain in your analytics.”
So I let it ride… and hoped things would be okay. Again, slow month… so a few weeks later, I get a few more orders, my percentage goes back up to 90% - this was on FEB 12th…
Feb 13th rolls around, NO CANCELLATIONS, NO NEW ORDERS… percentage drops to 89%… and I get the red warning bubble again. I bite my tongue and hope for the best.
Feb 15th 6AM —
We regret to inform you that your account is no longer meeting the requirements set for Top Rated Sellers.
The following was your performance at the end of the evaluation period (February 15, 2018 00:00 GMT):
•Response Rate: 100%
•Order Completion: 89%
•On Time Delivery: 100%
I wrote support and told them I was assured by support 3 (THREE) times that “Fraudulent orders and orders that we have determined to be placed in error, will not be considered in the automatic demotion/promotion, however will remain in your analytics.”
And they replied:
"The statement “I was told by support that this would not affect my rating” is not correct and true.
The order cancellation will affect your stats either we cancel it or you. "
SO WHAT IS TRUE? How do we NOT get demoted when people cancel orders because they don’t read anything or because they don’t want to pay… or because they send me pornographic material?? It says at the TOP of my gig description and in my FAQ that I will not do this type of work. I’ve not had this problem before this ridiculous system came into play.
Why are we being punished for bad buyers?..
It sure is frustrating …