Fiverr Community Forum

Files not being attached to orders - order still open after delivered!

I’ve been having a few issues this past couple of weeks.

  1. When I attach files to my delivery they show as attached TO ME but the customer says nothing is attached. This happens on EVERY order and I have to keep asking the customer if they have received the files. I often have to use dropbox to get the files safety to the customer, which is not ideal.

  2. When I delivery my order (via the delivery button) the order is still open and the timer is still ticking down. I have to deliver 2 times and with different text each time for it to close the order and for the timer to stop.

Anyone else facing these types of issues?