Fiverr Forum

Files not going through while delivering order


#1

Hello,

I was not able to deliver the files though the deliver order button. The files were not going through. I tried delivering again but in the meantime,the buyer marked the order as complete. I finally delivered the files through the inbox as attachment and buyer acknowledged it.
I just want to know that will there be any problem with the order. Is there anyone who is experiencing or has experienced the same issues?
Kindly help!

Thanks


#2

Hey @maddy4work!

I think your files may have somehow gone through, because to the best of my knowledge, a buyer can only mark an order complete once they receive the files from the seller. I don’t think they can mark an order complete if they haven’t received any files from your side.

I think the delivery button gets a little glitchy from time to time. It must’ve pulled through and delivered the files on one of your attempts!


#3

She said that she didn’t check for the files when she was completing the order. But she can see view those files in the inbox.