Two years ago, I started making around $400-700 per month on fiverr, which excited me a whole lot. About half a year ago, I finally hit the $1k mark! Recently, I hit $2k and couldn’t be happier. Once I was about to celebrate and do my dorky happy dance, I received a fiverr notification on my phone. You know… the kind that makes your stomach sink… I received a 2.3 star review because a buyer didn’t understand the system and thought they couldn’t receive their work unless they rated first. Most of us know that’s NOT how fiverr works. In the review they said they refuse to rate a service that they haven’t seen yet… but they rated it anyway. (That makes sense, right? >_<) Their order was clearly delivered on time. I explained this to fiverr support and sent them screen shots. I received an automated response. How do I know this? I received the same one (roughly) for a similar inquiry months ago. Apparently, there was “nothing” they could do and can’t do any “favors.” I sent a review modification request to the buyer 4-5 days ago, and it expires soon. The buyer had messaged me right after I confronted him and he said he was able to download the file after all. Then he simply ghosted on me, leaving me with a negative review. With him being unresponsive and the support team unable to remove the uncalled for rating, I simply gave up.
But then, three days later… yet another 2 star review. D: Except this time, it’s was a 2.4. I felt like this had to be some sort of joke. My gig has 600+ 5-star reviews and only received a 1.2-star review a while back. (That’s yet another long story.) The thing that upset me with this one was the fact that it was a basic 5-dollar order but I provided work way beyond that price point. 100 words over the word count at no extra charge, I delivered early despite the fact that my queue has been over-flowing lately, great communication throughout, and unique, error-free writing. The order also came with one free revision, yet she claimed I use “templates” and that she might as well start doing work on here to make some extra cash (with a passive aggressive little “lol” at the end).
I do creative writing for a living and it’s been my passion since I was 12, so that template comment was total garbage. I read and re-read the bio… Maybe it wasn’t the best thing on earth , and I get that my writing style may not be everyone’s cup of tea. However, I’ve written enough biographies to know it wasn’t awful. I’m open to the fact that it could have been better, though. If her feedback was more specific and constructive, I could have easily re-written it to tend more to her needs. I didn’t want to be a total sore loser, so I reminded her about her free revision and thanked her for the feedback (even though it was a bit immature) because it’ll push me to be a better writer. In the back of my mind, I was hoping she’d possibly reconsider her review and base it off of everything the package she ordered actually comes with. She refused.
I shouldn’t take this so personally but it would help if this didn’t all happen in one week! I can deal with the latter review, but the other one? That should not be on my seller profile.
My sales have since dropped…
But you know what? There’s a bright side. I’ve been working way too hard for 2 years straight now. It’s about time I took a vacation. So next week, that’s exactly what I’m going to do. Perhaps the “negativity” needed to be there to make me realize I need to recharge my batteries!
/End of rant.