After checking analytics everyday and doing my utmost to raise my ratings, the miracle finally happened.
From an 87% completion rate I climbed to 90%.
So what changes have I made?
I no longer go to Buyers Requests everyday. I believe those buyers are most likely to demand refunds if they don’t like the work. An order I don’t get is an order they can’t refund.
I no longer refund an order the minute there’s problems. I will do the 1 revision I promised, that’s it.
If a buyer messages me about an order, I remind him I don’t guarantee satisfaction or give refunds. If that kills a sale, so be it. Fair minded buyers are still going to order.
In spit of all this, I still manage to make more $$$ while reducing my cancellations from 16.19% to 5.64% (these are monthly percentages not calculated by Fiverr. I document everything on Excel.)