I thought I might try posting a few common Buyer Questions/Issues with help references based on forum posts of the past. Many of the Buyer posts in the Ranting Pot have to do with purchases gone wrong. Some could have been
avoided with a little advance knowledge or research. I want to say right up front that I am not the author of the help articles I will refer to. I just go to these articles often in the Fiverr help topics when answering questions.
For this post, I’m thinking about times a buyer needed to filter gigs to find the ideal seller and problems that can arise over communication.
Finding a Gig:
Filtering gigs according to factors can help you with a match. It might seem obvious, for example, to look for the highest level sellers and sometimes it is. Not always! You can filter by level.
If you have time and a budget, it may be great to look at the offerings of busy level 2 or even Top Rated Sellers. You might find dozens to hundreds of reviews to study and lots of samples. In some cases (not all) these sellers may need extra time due to long queues and might charge higher prices for solid package deals.
Other times, you might be working with your own low budget or need someone who is at the keyboard and ready to stay up all night to fill your order. You can filter for new or level 1 sellers to see what’s there. They may turn out perfect for you for repeat orders or they may be learning the ropes and deliver something that needs extra polish. Either way, filters can be your friend. You can search by more than level. Check out seasonal filtering, delivery time choices, online status, language and more! See this article for details:
Communicating with Sellers:
Another common problem is communication. If you find an experienced seller with lots of reviews, well-written and thorough gig descriptions and a long queue, you may be best off just to place an order. If the seller clearly states that they sell Royal Blue Widgets, have tons of reviews by buyers who loved those blue widgets, there may be no need to ask if the seller can deliver a Royal Blue Widget.
Another seller, especially newer ones or those who need some work on their written communication, it might not be that clear. Their description might list their available “gadjets” for $5 and their sample image is blurry. You might assume they have yellow gadgets (misspelled) and order five for $25. If it turns out they had white ones and “gadjets” means something different where they live - you end up unhappy and so does the seller.
When in doubt, contact that seller before ordering and clear things up! You may find a great seller with awesome deals, or agree that the deal isn’t a fit, but no one gets harmed. For more on communication, check this out:
~Hope this helps! Happy buying and thanks!