Today I’ve received my first 1 star rating as a web-developer on fiverr & it was probably the worst client I’ve ever faced.
My client ordered a website via custom offer with its price depending on the scale of the project.
After a lot of back and forth and revisions with the client, I’ve finally delivered the product & the client stated multiple times before that he loved the result.
Then on delivery he completely rejected the delivery, stating this the end-result we’ve discussed and he couldn’t use the website (even though, again, stating multiple times with free revisions that he loves the work).
The reason he cancelled the order was because i didn’t take care of transferring his old domain to the new website, which as I stated before, is a service I’m not offering. I guided him through the steps for free aswell to find a solution to his toxic behaviour, telling him he has to please personally contact his domain provider for the AUTH KEY to transfer the domain, but he rejected and kept beeing toxic.
I’ve refused to cancel the order because, simply put, having 20+ hours of work in a webproject and 250$+ in is a bigger deal than cancelling a 5$ gig on fiverr, especially when you’ve perfectly delivered the website as discussed before.
He ended up giving me 1 star rating because he refused to take the steps needed to personally contact his domain provider to provide me with the AUTH KEY so i can help him out.
When contacting the customer support that I’m getting punished for not delivering a service outside of my gig that was neither listed nor discussed before, they’ve responded its not against their TOS and therefore they can not help.
What is this behaviour? This doesn’t work in the real world and neither should it on fiverr, blackmailing a buyer to do extra work outside of the service otherwise you get forced to cancel all your hard work or getting punished with low ratings?
When asking how I should behave in a situation like this, they didn’t give me a single response and closed my ticket.
Thanks fiverr for this awesome experience getting bad ratings & blackmailing clients completely out of my control.