A week after posting my first gig, I finally made my first buyer offer yesterday, and low and behold, I’ve got a response. Of course, it has to be a difficult one and I’m not sure whether to take on the job or how to reply.
Basically, they’re saying they have paperwork they wish to send me via email because they’ve had issues with receiving files sent by other users and have said it’s glitchy when sending attachments. They said can have conversations on Fiverr, but don’t want to risk the chance of mislaid files since they’re on a deadline. They want it done by Sunday and are trying to convince me it’s okay to use email as long as it helps the project.
Now, I’ve done a bit of reading and understand that all communication should be made on Fiverr where possible and that sharing of emails can get you banned. There’s also an option of asking Customer Service for permission? Which sounds like a bit of a backwards way to go about it, and since permission is rarely granted, hardly worth the effort or risk. However, from what I understand it’s okay to send files via Google Drive links and other file sharing services on here? Do I skip straight to suggesting that seeing as they don’t seem to what to use the file upload here? And how do you go about checking these links before you click on them? Or do you refuse jobs that ask to send their files by other means? I want to create a video gig as well, and understand there are problems with sending the larger files across.
Can I offer them to try sending their files across in a message and see if I receive them all before they accept the gig or something? A kind of way to assure them that if I don’t receive all the files, they don’t have to accept the gig and can take their money elsewhere? Of course, this could all be on speculation, they might insist on the email and then I can say bye-bye. But naturally as my first request I want to get it right 
They also haven’t been 100% clear about what they want, despite my questions in the offer. How do you get them to relay concisely what you need? Because I thought I’d been quite clear in my questions which they’ve pretty much ignored. Might be another indicator of someone trying to scam? 
Advice appreciated, thanks! 
From a newbie.
It is in a less common category and it’s showing that they’ve only had 5 offers including mine, so not as much competition there. Maybe my first step is to send them off another message asking them again about their requirements, and if they can’t respond to my questions, I have my answer.
Yes, I’ll try to keep that in mind! Thankfully I’ve always been cautious of the internet dangers which have been ingrained in me since I started on message boards in my early youth!
Now I’m expecting them to say they’ve got a problem with copy/paste.