I got an order the other night from a return buyer who needed me to edit a 979 word document. They placed the order without contacting me first (which is fine) but their package only included 350 words. I immediately let them know about this and said I would like to add an extra $5 for the word count but told them if they would rather cancel the order I completely understood.
They never responded but quickly accepted the $5 which I appreciated.
In their order requirements, they simply attached the document, asked me to edit, and said “Not sure if you can send it back tonight”.
I had 24 hours to complete the order and I was not able to work on it that night. I completed the order the following day and delivered several hours before the order was due.
The buyer accepted my order and I left them a 5 star review bc they were a returning customer and they must have been understanding of me adding $5 to the cost since they accepted it, so I felt it had been a pleasant transaction.
Then, I see they left me 1 star. In all 3 categories (communication, service, recommend). My first time getting anything less than 5 in all categories.
Their comment was “took too long. The assignment was already submitted.”
I’m so frustrated because if they actually needed the order that night, they should have messaged me and asked if that was possible. Now looking back I think “I guess I should have messaged them when I read their requirements and asked if they needed it that night.” But it’s not my fault. I delivered the order that was requested ahead of the due date.
I know getting more positive ratings again will smooth this over, but I just feel wronged and frustrated and I’m not sure if there’s anything I can do about it. I’m thankful for anyone’s input!!