Fiverr as a seller and getting bad reviews unfairly

[paulalustemberg]

Hello,



I do Wordpress websites and have two gigs about this on Fiverr. I just got a bad review from a buyer that ordered a gig without contacting me -even when my gig asks for this at the top of the page.



This person failed to explained me what she wanted. I asked several times and she never responded to me. The order was late, and she cancelled the order, leaving a bad review stating that I failed to deliver the order.



Besides this affected my overall rating, I wanted to rate this buyer to prevent other sellers, but the “Rate this buyer” function seems not to be working.



What can we do when something like this happens? I just read that we need to cancel the order before the buyer cancel it.



Now, it seems I cannot do anything for explain what happened for those who see my profile. It put us, as sellers, in a vulnerable position.



What can we do about this if I cannot rate this buyer? Is this a bug? Also, as sellers, we should be able to see when a buyer has a bad reputation, to avoid problems like this ones.



Thanks for any advice and I hope this also serves to other sellers to avoid problems like this.



Have a good day, everyone!

Paula

[paulalustemberg]

I just find out by the seller in question that she didn’t give a negative review, but was an automatic feedback from Fiverr. Is this correct? Does Fiverr rate is automatically?

[konatekristen]

So sorry that happened to you. Buyers need to be prudent when reading the directions; this is not your fault, although kjblynx is correct - we learn the hard way because buyers do not read the order procedures - thoroughly. If you have to clarify with the buyer, perform a “mutual cancellation” so you do not get thrown under the bus for no reason. Keep you chin up! We work hard!

[mallika255]

@paulalustemberg please contact with support and let them know this condition they will surely remove the negative review. also show them what the condition about late delivery.

[reasonableweb]

yeah whole way cancellations work don’t make sence to me as I had a recent person working on my gig and went past the time , but no way to extend it. In this case of course I waited , but the point is even though communication was done and the work came through great the poor person gets a ding . Its not fair at all.

[londonpros]

If you contact the support team, and explain the situation, they’ll assess this and have the power to remove negative feedback at their discretion if they deem it unfair feedback.