Fiverr Forum

Fiverr balance gone Negative


#1

I’ve delivered the order on time. Received 5 star ratings from buyers.
After many many days how can buyer cancel the order and i get negative balance?
It’s like I order something, I like it then after using it I ask my money back.

Please solve this issue.

Order:- FO24D4D3E342


#2

Please ask that buyer why he had canceled the order so you’ll get your answer


#3

This is most likely a paypal charge back, contact customer care they will give you more details.


#4

How to ask the buyer?
He already Ran away by closing his account but my balance is still negative :frowning:


#5

This can happen, and is obviously really annoying!

As suggested, a PayPal chargeback - Fiverr support usually cancel the accounts of anyone who does this straight away.

Maybe contact CS and see if they can help you?

Good luck with it!


#6

Yes I’ve contacted them already. They were saying they are waiting to hear from the person who did that. But it’s already 3 days now since i contacted support. But still same :frowning:


#7

Ah - patience then - I do hope you can get it sorted, because it’s a really mean thing to have done to you. :-1:


#8

Thanks for your replies. Yeah and it’s more sad when I work so hard and and sleep and wake up in the morning to see my balance negative :disappointed:


#9

Same issue with me and fiverr customer support also not helping me. I have lost 400 USD.

She cancel order after 2 month of its successful completion with good rating and reviews.


#10

Thats definitely a paypal chargeback issue, Unfortunately CS cant do much, Just do not let that discourage and please continue delivering great service. It has happened to me a couple of times.


#11

Shouldn’t fiverr give the money from their own pocket in case of charge backs? Why does no one take responsibility for this?