Fiverr Community Forum

Fiverr Balance Missing

Iam new to Fiverr. placed my first order, the seller cancelled it. I accepted cancellation and it says the money would go in as “fiverr balance” and would be usable for next order. well i see no balance, when i try to buy something else it wants my cc and does not show any balance!

to make matters worse, i had a 20% coupon as a new customer which i have no idea how to reuse now. How do i get my money!? its in limbo and there is no response from support

1 Like

Give Fiverr CS a break.

They are a busy bunch.

Good luck.

Hopefully they will get back to you soon.

We are just buyers and sellers on the forum.

contact fiver support team