The reason they’re holding money 60-90 days is to earn money off interest. it’s part of their business tactic in the first place. All escrow services use funds to earn money.
Keeping it longer? That’s YOUR income/interest loss. Common business sense: “Money today is better than money tomorrow.”)
I was about to say, and you added: what keeps them from looking at the rest of Fiverr and seeing the competition even if Fiverr is not ACTIVELY trying to take the customer away from you?
But also — what stops them from making “mistakes” or such. They only stand to greatly financially benefit from stealing your customer from you and making the 20% commission. Or one day they decide to discontinue BYOB — now if your customer keeps ordering through Fiverr, you lose the 20%, period.
Staff can tell you anything, you have to read the TOS and policies and make sure it’s in writing and eligible to sue them for lost wages/income. Otherwise they just disavow what was said, claim the rep didn’t understand the question/policy, whatever. Read read read. or don’t engage.