Greetings, I want to present my case, I want an answer and solution. I live in Venezuela where we are going through a very complex and problematic situation, of cuts in the electric service (blackouts) without notice or response information, also the communications and internet remove it at the convenience of the government and without giving explanations. Now the case. A buyer 10 days after having left to complete the order, and after receiving the files PS Source file, requested cancellation and return of the money to Fiverr and without consulting Fiverr I cancel the order.
The work is done and we started to upload, to fiverr the day of completion of the order, for the connectivity problems, I had to resort to Dropbox and Mega servers so that the files would rise as data connection arrived, the client I was conscientious and I accept to wait a few days more from the date I made the first delivery from FIVERR, during the week I sent the download links of the files since there were 58 rows of more than 350Mb each. This client I hope to have until the last file and at that time I ask Fiverr cancellation of the order and Fiverr without consulting returned the money and I cancel the order, a 30 day order where I work every day to be able to fulfill it despite the problems we are going through in Venezuela. Now the client has the PS files in their hands and Fiverr takes the money from my list of funds for clarification. I ask FIVERR for a review of the case and my money back, since in the chat I had with the buyer, I repeatedly manifested his satisfaction for my work.
Mod Note: Title & Post updated from OP’s reply.