I am a seller. Several days ago a customer placed an order for one of my gigs - a translation gig. However, he did not read the gig properly and thought I offered 3000 words for $5 (instead of 165 words, as it clearly says in my gig - it also says I can deliver up to 3000 words a day). I tried to contact him twice before actually doing and uploading the project, as I expected some confusion could have happened. I asked him about this possible confusion and also offered him several solutions. I got no answer at all. As the paid part of the project (only 165 words) was so small, the deadline was also very short - only a day. Since the customer was not responding to my enquiries and I could not just ignore the order, I worked through the paid part of the project and uploaded the file before the deadline was over. I again offered him a solution to finish the whole project.
Two days after delivering the file (and first time I heard from him), he comes back saying that my gig was unclear (which I sincerely believe is not), that he believed I could translate 3000 words for $5 (that’s like a whole day’s work) and that he wanted to cancel the order. I politely explained the situation for the fourth time - the order had been placed, he had not responded to my three messages, the work had been done and the time had been spent for his project. I politely declined his cancellation request. He asked for a second cancellation, which I again declined. Now I’m receiving an email saying that Fiverr has cancelled my order without previous notice, removing from my account the payment I had worked for - because the work was done. Nobody contacted me, nobody asked me what happened. The payment was simply removed from my account.
I was extremely polite and supportive with this customer at all times, but he was asking for a nearly free job and when he saw he wasn’t going to get it he opened a dispute and now Fiverr apparently supports him, which makes me lose my time, my patience and my payment.
It’s not about the money, it never was - it’s only $5. I agree customers must be looked after, but this is going too far. Most customers on this site are looking for almost-free jobs, I’m sure you are all aware of that. If Fiverr keeps allowing or even supporting this situation, as in this case, sellers will eventually get tired and just leave. I’m feeling extremely disappointed.