Fiverr Community Forum

Fiverr cancelled the order due to app bug

Fiverr cancelled the order due to not seeing my deliverable! *************.

as you can see on the screenshot the tiff is uploaded and submitted on time before the order is due, but fiverr cancelled the order and said that there is no file uploaded.

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and here is another screenshot of the fiverr app, and the file that I’ve uploaded is not visible. And fiverr is blaming me that the app has a bug.

Can someone please take a look at this that the apps problems are blamed on me.
It is unfair that I do not get paid for the services that I did and clearly I did not do anything wrong here.

Mod Note: Screenshot removed. Please remove the username before reposting.