i have suggestion for fiverr, i personally love fiverr, it’s good, honest and very exciting platform, only one thing that actually i have an issued. it’s about the chat system.
we know that fiverr doesn’t want we contact our customer outside fiverr ! that’s good , and i have no problem with that. but the problem was the chat system it self. the chat message so poor feature.
we cannot reply spesific chat, i mean look whats app, we can reply at certain chat right. some time we got confuse (me and my client), because i don’t know which one that my client want to reply.
the chat system not automatic reload. to be honest a big system could be have many docs and discussion. when i got reply from my client it only appear on the right bottom , some time they also send me a pic (which is not load in the notification). so to open the message, i must click or reload the chat. it really took a time, especially if my client have slow internet connection. also in android, i open the chat on fiverr, my client reply me, it appear on android notification, but at the chat it self, it did not reload. so i need to close the apps, and click the android notification, and re open fiverr. that was anoying. and bad. could you please make it like whats app or facebook chat. that can do auto reload.
the last but not least, i have chat with my client closely a month, it,s a lot chat, sometime i just want to see the last 10 or even the last one chat. to see that, i must reload and the whole page, and the chat will appear at the very bottom. why not stack it like email. that better. i must do scroll long scroll to see the last pages. and that make will make me took a time to reply.
please give excellent chat feature, because you did not want us do chat outside the system right… Thanks in advance.