I maintained a 100% rating across the board long term until I was forced to cancel an order–this understandably dropped my rating down to 89% but before too long, it was back up to 100% again. This was maintained for more than 6 months…so at this point, I had one job cancellation over more than a 6 month period. My 100% rating was consistent throughout.
Fast forward to late December, I get a client who buys my wordpress gig and then ends up asking for a lot more than just a simple setup. I mentioned that I also have other gigs that he should purchase for additional services beyond just the setup. He violated TOS several times by asking me for contact outside of Fiverr. I reported this. On the 3rd time (evidently nothing was done about it) and after not being able to get him to cooperate by providing the files I needed to complete his work, I cancelled the job. This made my completion rating drop to 79% and also a few days later, I was notified that I was no longer a level 2 seller. I made a complaint to Fiverr about this severe punishment for cancelling one job in 6 months and then noticed a few days after that, my completion score had dropped to 75%. It sat there for about 2 weeks. Yesterday, it dropped to 50% I have no idea why it continues to drop when there has been no changes in work completed or performed during that time frame. Fiverr continues to cite their evaluation periods and so on to try and validate this but it seems wrong. It seems like they are continuing to punish me for cancelling that one job.
At this point, I have noticed a downturn in my usual work, I don’t have the usual number of leads or potential clients contacting me and I believe it has to do with this rating that seems to be dropping for no apparent reason.
Anyone else experience something like this? Is there a way to step around CS and actually make a complaint to Fiverr about it? I’m lost.