This is going to be a RANT ya’ll, so hold onto your pants.
I’d been recently having an issue with one of my gigs not appearing in the search which I type in the exact title of my gig (the other gigs show up fine). The results are only 3 pages long, so I was able to review every page and I don’t show up. I contacted CS with the issue and they start giving me unsolicited advice that is completely not related to what I inquired about. I don’t know about you, but I really don’t appreciate being told how to run my business.
I’m going to post screenshots of the conversation, but it got me feeling some type of way. I mean, I was really straight forward and nice?
Also, I’m already salty about being demoted over the cancellation rate, so yeah, I addressed a few things in my response:
Mostly just venting here, but I’m extremely put off by this interaction. I would absolutely love to have a discussion with CS about cancellation rates because it’s absolutely no way a business should be measured especially when we have zero control over who places an order with us. If could choose every person I work with, I would have a 0% cancellation rate, I can tell you that much.