Writing this just to tell that I really do not like how fiverr behaves in recent period, especially in relationship with long term sellers. I am not sure about others but here is my short story:
8 years on fiverr, TRS for like 5 years than few months ago I lost TRS because of fiverr not good system, some guy ordered couple of gigs by mistake and I could only cancel it. My cancellation rate went below 90% so I was automatically demoted to level 2.
In next 2 months I went to almost all stats 100%! No TRS back… 8000 orders delivered and my rating is 5.0 (no 4.9 but 5.0). In my niche - noone has better feedbacks.
Then few days ago, some guy who is new account ordered a gig. My friend who work with me that job could not login because of some internet issues. To avoid ‘late mark’ she officially delivered order on time but without real delivery and asked buyer to be patient and that order will be delivered very soon PLUS with 500 more words written for free (guy ordered around 500 basic)… Still, that new guy reported me to fiverr. He has right to do that but that’s not nice.
Then I got email from fiverr that it is my first warning and if I get next warning I will be demoted. Did they actually check what happened ? Any real person looked at it.
I am just disappointed that I am treated like that. Almost 10.000 orders, thousands of $$$$ given to fiverr, 5 star reviews only and you demote me from TRS to Level 2 and warn with more demotion…Do they now how many happy customers I maybe gave them by giving 5 star value?
Well, fiverr is like 5% of my online earnings, not a big deal but I like it and would not stop. But with that treatment I can say that I now just don’t care what will happen. I may be one in a million users but with such customer care it will not go good. During past years I suggested many people to try to do business on fiverr, now I think I will not do that.