I recently completed a large voice over work gig for a repeat customer. The customer said they were happy and satisfied as always, and did not even once ask for a revision of any kind. The order closed back on the 6th of last month. Flash forward to today, the week my dog of 11 years died, and I log in to see I have a huge negative balance because of a “dispute” opened on a closed order. I got an email saying that a dispute was decided against my Fiverr account. 2 hours ago, the dispute was opened. I never even got a chance to respond or review the details of the disputed order, and as of 30 minutes ago, it is closed and my balance is negative (by a large amount)… and as a result I have been forced to pause my gigs, and I may be cancelling all of my active orders at this point, depending on how this situation is handled.
This was a voice acting gig for a “commercial” and they took my work and are using it, but decided to do a chargeback anyway. Fiverr is insisting that there is nothing they can do, yet, in Fiverr’s ToS, it says Fiverr will return the full revenue back to a seller depending on the chargeback reason. Considering I delivered this work in full I don’t understand how this can happen.
The gig was an older one as well, one that has been closed over a month ago. So how can this be allowed? Why are there such cruel and sick people in this world, and what can I - and other sellers like me, do to protect ourselves? Depending on Fiverr’s course of action, I will likely be contacting the BBB at this point.