Hi, I’m pretty new to Fiverr, joined just early this month because I wanted to get a logo done. I found it hard to locate how to contact Fiverr customer service directly, but finally did and sent them a message but they didn’t respond to it with a solution or final response, even though I apparently got an automated message that they would look into it. (In spite of this, Fiverr did send me a survey to rate customer service, which of course I rated it low.)
The issue was that I had ordered something for $5 (paid $6), and then the seller later said that due to my description of job, I needed to upgrade to $20. (Since it’s called Fiverr, I just assumed it would be $5 for most jobs, though what the seller said made sense.) In any case, I contacted Fiverr to get refund for $6. It may not be much money, but it’s the principle and it annoyed me that Fiverr didn’t even resolve the issue, yet sent email to rate them.
Also, I want to contact seller again. Where would I find him, i.e., on what page?