Fiverr Customer Service is useless!

[turkisharagis]

Wrote to customer service. All I got was

Hello Aragis,

I’m Hugo and I’ll be assisting you today. I reviewed this order for you, and I see that your buyer is no longer available on our platform, so our system has automatically canceled this order for you. Due to our Privacy Policy, I am unable to share further details regarding the buyer in this case. I apologize for any confusion or inconvenience this may have caused you.

Please let me know if you have any further questions or concerns.

I did the project without being paid, wasted 10 days. Fiverr is literally a platform that protects buyers more than sellers. They cannot even share any details toward buyers, this is nonsense!