A few days ago, Fiverr Customer Support cancelled my order without any reason. I contacted Customer Support and asked them what the reason is. They said “your buyer is no longer available on our platform, so our system has automatically cancelled this order due to being incomplete”. Then the buyer contacted me and said that there was an issue with his account and he was willing to reorder my service. I contacted the CS again and told them about this. I also told them about how the order cancellation rate negatively affects my busines. They said that “cancellations are final and irreversible” and “cancellation rate will not have any significant impact on your account” which I don’t believe is true. I have again complained them about this issue and waiting for their response for the last 14 hours.
Is there anything that can be done to resolve this issue?