Fiverr Forum

Fiverr customer support cancels old project


#1

Fiverr Customer Support just canceled one of my old completed rated +tipped projects and refunded the buyer :\
How is that possible and why ? I earned that money and delivered everything as asked I got 5* rating + tip …
Fiverr didn’t even bothered to contact me… I have over 400 projects done with 4.9 overall rating, thanks for the support Fiverr :slight_smile:

  • The buyer is a top customer so he’s not a scam or something.

#2

After the buyer reported me for “threatening” him which I did not. I received a warning from Fiverr… this is getting funny. The support we sellers have it’s 0!


#3

Sounds like it could be a chargeback. In fact, I looked up your buyer and the account no longer exists. This suggests that your buyer was indeed a scammer and got some work done on Fiverr and then opened a Paypal dispute. It sucks that this happened, but alas it is the nature of Fiverr. There’s nothing you can do to stop it.

The whole “top buyer” thing doesn’t mean much. It means heavy activity or a lot of money spent. Sounds like your buyer just got a lot of free work.

Whatever work you did for him – go post it online. Make a blog or post it on your website or something. Make a post of the logo or images or whatever and say "Made this for a client who ended up canceling the order. This is 100% my work and I have not given permission for it to be used by anyone else."
If you later find that your buyer is using the logo or pictures or whatever on his/her site, you can report it to whatever agency seems reasonable (I’ve heard of reports going to Google and then Google punishes the site somehow, but I’m not sure how it works).

As for the warning on your account – ask Customer Support for the exact wordage you used or something. Say you don’t know what the warning is referencing and could they show you exactly so you’'ll be sure to never do it again? OR you could say “This person reported me and then did a chargeback; can I have an explanation as to why I’m being warned for their negative behavior?” Remember to be polite, though! Customer Support will not help you if you are rude!

By the way, when sharing screenshots on the forum you need to blur/mark out the buyer’s name; them’s the rules!


#4

Happened to me also. I delivered work. Buyer tells me that it is great and that is even outside of scope of the order and thanks me. Give me 5 star feedback and tip. After a month, he opened paypal cahrgeback and I lost money. I even took pictures of the conversation with him and send to fiverr customer support but NOTHING.

Fiverr is crappy…


#5

No, that buyer is.

But fiverr should think about how to find a fair solution for that PayPal chargeback issue, urgently. They said it´s high on their To-Do list in their recent CEO twitter thingie IIRC. Here´s to hope.