studio_king Posted September 8, 2020 Share Posted September 8, 2020 I have submitted a complaint 10 days ago, but Fiverr Customer support does not reply. What can I do now? Link to comment Share on other sites More sharing options...
coerdelion Posted September 8, 2020 Share Posted September 8, 2020 I have a theory that the queue gets so long that the software can’t cope. Check your ticket is still open and that it has ben asigned to an agent.If it is marked solved, open it again with a reply.If it’s still open, whether assigned or not to a CS agent, send them an email at support@fiverr.com - put the ticket number in the subject line and ask them to attend to it. Link to comment Share on other sites More sharing options...
studio_king Posted September 8, 2020 Author Share Posted September 8, 2020 I have a theory that the queue gets so long that the software can’t cope. Check your ticket is still open and that it has ben asigned to an agent.If it is marked solved, open it again with a reply.If it’s still open, whether assigned or not to a CS agent, send them an email at support@fiverr.com - put the ticket number in the subject line and ask them to attend to it.Thank you 🙂 I will try Link to comment Share on other sites More sharing options...
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