So I had an issue with a buyer asking me to cancel an order that was already marked as complete. I asked this buyer if she wanted me to make any revisions to her piece and I never heard anything back. 3 days passed and the work was marked as complete. Now this buyer comes back and asks me to cancel an order that is already complete 16 days ago.
Um, I don’t think so. First of all, I did the work and she had a period in which to ask for revisions (which I would have happily provided) and she didn’t. Now she wants to cancel an order that’s already been marked as complete with funds released to me. NO WAY.
I reached out to Fiverr customer support and they just told me to “try to persuade the buyer.” Honestly, I love using the Fiverr platform, but their customer service is horrendous. They need to start valuing sellers and not just throwing us under the bus. Buyers AND sellers contribute to Fiverr and make the platform possible.
Has anyone else experienced this. I’m open to feedback from buyers and sellers alike.