bolahaseeb Posted June 25, 2020 Share Posted June 25, 2020 I Open an Issue Almost 8 Days Ago and Still Open . No one is responding. Link to comment Share on other sites More sharing options...
muthu_dcit Posted June 25, 2020 Share Posted June 25, 2020 I’m experiencing the same. What has happenned to them? Link to comment Share on other sites More sharing options...
insects44 Posted June 25, 2020 Share Posted June 25, 2020 According to the forum, some people receive answers in 10 days. Link to comment Share on other sites More sharing options...
catwriter Posted June 25, 2020 Share Posted June 25, 2020 I’m experiencing the same. What has happenned to them?What has happenned to them?Problems because of the pandemic, plus thousands of new users joining, not understanding anything, not reading anything, and sending them multiple tickets. Link to comment Share on other sites More sharing options...
tuhin8 Posted June 25, 2020 Share Posted June 25, 2020 you have to select an actual issue for support Link to comment Share on other sites More sharing options...
bolahaseeb Posted June 25, 2020 Author Share Posted June 25, 2020 What has happenned to them?Problems because of the pandemic, plus thousands of new users joining, not understanding anything, not reading anything, and sending them multiple tickets.pandemic has nothing to do with that Workers can work from home , plus thousands of new users joining, So fiverr should hire New People . Link to comment Share on other sites More sharing options...
bolahaseeb Posted June 25, 2020 Author Share Posted June 25, 2020 According to the forum, some people receive answers in 10 days.some people receive answers in 10 days. What about Rest of the people Link to comment Share on other sites More sharing options...
saakil Posted June 25, 2020 Share Posted June 25, 2020 pandemic has nothing to do with that Workers can work from home , plus thousands of new users joining, So fiverr should hire New People .agree with you 😂 Link to comment Share on other sites More sharing options...
madhu2 Posted June 25, 2020 Share Posted June 25, 2020 Due to COVID-19, it takes time.Please wait and be patient Link to comment Share on other sites More sharing options...
bolahaseeb Posted June 25, 2020 Author Share Posted June 25, 2020 Due to COVID-19, it takes time.Please wait and be patientI Hope So. Lets Wait for month Link to comment Share on other sites More sharing options...
lenasemenkova Posted June 25, 2020 Share Posted June 25, 2020 pandemic has nothing to do with that Workers can work from home , plus thousands of new users joining, So fiverr should hire New People .pandemic has nothing to do with that Workers can work from homeThat’s a broad statement and you don’t know that. You can’t just send the entire CS staff to “work from home” when they used to work in the office environment and expect things to run smoothly. You also can’t know fiverr’s budgets and how many more staff they can or plan to hire. Also, freelancers and those temporarily working from home get sick too.I don’t think that fiverr handled or prepared for the deluge of new sellers well by any means, but the pandemic has a lot to do with the current state of things.PS Also, considering the quality of customer support we are getting sometimes, just hiring a bunch of new people probably would make things worse. Link to comment Share on other sites More sharing options...
catwriter Posted June 25, 2020 Share Posted June 25, 2020 pandemic has nothing to do with that Workers can work from home , plus thousands of new users joining, So fiverr should hire New People .So fiverr should hire New People .That’s an investment, and a risky one right now. Link to comment Share on other sites More sharing options...
vepthy Posted June 25, 2020 Share Posted June 25, 2020 I usually get answer to an support ticket in about 3-5 work days. It might have to do with categories. I usually open a ticket in security section > other. Link to comment Share on other sites More sharing options...
bolahaseeb Posted June 25, 2020 Author Share Posted June 25, 2020 pandemic has nothing to do with that Workers can work from homeThat’s a broad statement and you don’t know that. You can’t just send the entire CS staff to “work from home” when they used to work in the office environment and expect things to run smoothly. You also can’t know fiverr’s budgets and how many more staff they can or plan to hire. Also, freelancers and those temporarily working from home get sick too.I don’t think that fiverr handled or prepared for the deluge of new sellers well by any means, but the pandemic has a lot to do with the current state of things.PS Also, considering the quality of customer support we are getting sometimes, just hiring a bunch of new people probably would make things worse.Thats True I Agree with you, how you know so much about fiverr @lenasemenkova Link to comment Share on other sites More sharing options...
bolahaseeb Posted June 25, 2020 Author Share Posted June 25, 2020 I usually get answer to an support ticket in about 3-5 work days. It might have to do with categories. I usually open a ticket in security section > other.Now Days might it take long time Link to comment Share on other sites More sharing options...
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