Fiverr customer support need to Respond on time as per fiverr rule


#1

I was placed ticket before 3 days but fiverr customer not resolve or reply this ticket yet,



fiverr commitment is every issue resolved in 24 to 48 hour, but our ticket duration is already 3 days passed but no one reply on ticket.



very bad fiverr customer support experience now days. Fiverr support team need to resolve all issues on time. Thanks


#2

Please be patient. Fiverr CS is likely busy, and will get to your request – if it is a valid request – as soon as they are able.


#3

It’s also a rant/complaint, rather than a suggestion. You can always ping the @fiverrsupport twitter handle for follow up after the 48 hour window. You’re sure to get a response then. Good luck!


#4

You know if we’re busy or even on vacation they still hold our response rates hostage to a 24 hour rule. I’m tired of seeing people say that we need to be patient because they’re busy. We’re all busy. If they’re going to hold us to a certain standard, then they should have to live up to the same standard.


#5

usually i have to send 2 ticket for 1 issue to get reply…


#6

Don’t Send multiple Ticket Regarding Same Issue, Its not a solution. You will receive 100% resolution in your single ticket. Fiverr support team is really busy BUT he/she definitely answer your ticket.

Our all Previous issue was solved and i realized fiverr is great place and i am happy with fiverr :slight_smile: Love fiverr :slight_smile:


#7

Work hard on your Gig and deliver best service here. Once you move into Levels, the support will reply faster :slight_smile: Hard work will pay off here.